Privacy Policy
How we protect and manage your personal information with respect and care.
At Mirasol, we understand that your privacy is deeply personal. We are committed to protecting your personal information and being transparent about how we handle the details you share with us. This policy outlines our commitment to your privacy in accordance with the Australian Privacy Principles.
1. Information We Collect
To provide you with the best possible support, we need to collect certain information. This may include:
- Personal Details: Your name, date of birth, and contact information.
- Care & Support Needs: Information about your NDIS plan, health requirements, and daily support preferences.
- Staff Information: For our team members, we collect employment history, background checks (NDIS Worker Screening, Police Checks), and qualifications.
2. How We Use Your Information
Your information is used solely for the purpose of delivering safe, high-quality, and personalized support services.
We use a specialized Care Management System to maintain all participant and staff records. This ensures that your information is kept organized, up-to-date, and accessible only to the team members who are directly involved in your care.
Our Privacy Guarantee
- No Marketing: We will never use your personal details or care records for marketing purposes.
- No Analytics: This website does not collect any personally identifiable information for marketing or web analytics.
- No Selling Data: Your information is never sold or shared with third parties for commercial gain.
3. Disclosure of Information
We only disclose your information when it is necessary for your care or required by law. This may include sharing details with:
- Your nominated health professionals or family members.
- The NDIS Quality and Safeguards Commission, for regulatory compliance.
- Other government bodies where we are legally obligated to do so.
4. Data Security & Storage
We take the security of your data seriously. All digital records are stored in our secure Care Management System, which utilizes industry-standard encryption and security protocols. Physical documents, where they exist, are stored in locked, secure locations.
5. Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request that we correct any information that is inaccurate or out of date.
- Withdraw your consent for certain types of information handling at any time.
6. Contact Us
If you have any questions about this Privacy Policy, or if you wish to access or correct your information, please contact our Privacy Officer:
Last Updated: April 04, 2026