Terms of Service
Building our partnership on a foundation of mutual respect, safety, and transparency.
Welcome to Mirasol. Our Terms of Service are designed to ensure that our relationship with you — whether you are a participant, a family member, or a member of our support team — is built on clarity, safety, and mutual respect. By using our services, you agree to the terms outlined below.
1. Our Commitment to You
Mirasol is committed to providing high-quality, compassionate, and personalized disability support services. We will:
- Listen to your preferences and respect your choices.
- Provide support workers who are appropriately screened, trained, and respectful.
- Communicate openly and transparently about your care and our services.
- Adhere to the NDIS and Aged Care Quality Standards and Codes of Conduct.
2. Your Commitments
A successful partnership requires commitment from both sides. We ask that you:
- Provide us with accurate and up-to-date information about your support needs.
- Ensure a safe and respectful working environment for our support workers.
- Treat our team members with the same kindness and respect you expect from them.
- Notify us promptly of any changes to your schedule or support requirements.
3. Service Scope
Mirasol provides non-clinical support services, including assistance with daily life, community participation, and independent living. While we are highly skilled in specialized support (such as hoisting and transfers), we do not provide medical services, clinical nursing care, or crisis intervention.
4. Cancellations & Changes
We understand that life happens. However, to respect our support workers' time and ensure service continuity, we have a fair cancellation policy:
Notification Periods
To avoid cancellation fees, please provide us with at least 24 hours' notice for any changes or cancellations.
Cancellations with less than 24 hours' notice may incur a cancellation fee as outlined in your individual service agreement.
5. Privacy & Confidentiality
Your privacy is paramount. All information shared with us is handled in accordance with our Privacy Policy. We maintain all records in a secure Care Management System.
6. Safety & Conduct
Mirasol has a zero-tolerance policy for abuse, neglect, or discrimination of any kind. Both our team members and our participants are expected to adhere to the relevant NDIS or Aged Care Code of Conduct. If you ever feel unsafe or have a concern about the conduct of a team member, please contact us immediately.
7. Limitation of Liability
While we strive for excellence in every interaction, Mirasol's liability is limited to the extent permitted by the Australian Consumer Law. We are committed to supporting your journey and will work with you to resolve any issues that may arise.
8. Feedback & Complaints
We value your feedback. If you have a suggestion, a compliment, or a complaint, please reach out to us. We see every piece of feedback as an opportunity to improve our service.
Last Updated: April 04, 2026